14 Day Guarantee
All of our Koi & Butterfly Koi are covered by a 14 Day Guarantee. If any of your fish die within 14 days of receiving your shipment please document with a photograph and email to us at sales@koifishusa.com . Be sure to include your name, order # and identify which fish is deceased. Please also provide your preference of a refund or replacement and we will do our best to accommodate.
Please note our 14 day guarantee does not cover death due to issues that are beyond our control which may include but are not limited to the following: jumping, predators, disappearance, water quality issues or negligence by the customer. We reserve the right to review and question any submitted claim for loss.