All of our Koi & Butterfly Koi are covered by a 14 Day Guarantee. If any of your fish die within 14 days of receiving your shipment please document with a photograph and email to us at .

Be sure to include the following information in your email.

  • Full Name matching the order
  • Order #
  • SKU or Exact Product Name
  • Reason for death
  • Please also provide your preference of store credit, similar replacement or refund and we will do our best to accommodate. Customer to pay shipping fee for any replacements. Replacement may be sent with future order if customer prefers.

Please note our 14 day guarantee does not cover death due to issues that are beyond our control which may include but are not limited to the following: jumping, predators, disappearance, water quality issues or negligence by the customer. We reserve the right to review and question any submitted claim for loss.