All of our Koi & Butterfly Koi are covered by a 14 Day Guarantee. If any of your fish die within 14 days of receiving your shipment please document with a photograph and email to us at . Photos should be taken from the top so we can clearly see and ID the fish.

Be sure to include the following information in your email.

  • Full Name matching the order
  • Order #
  • SKU and Exact Product Name
  • Reason for death
  • Please also provide your preference of store credit or refund. We do not send replacements.


Please note our 14 day guarantee does not cover death due to issues that are beyond our control which may include but are not limited to the following: jumping, predators, disappearance, water quality issues or negligence by the customer. We reserve the right to review and question any submitted claim for loss.  Shipping charges will not be refunded in full or part.