Frequently Asked Questions
How do you ship live fish?
We carefully pack live fish in a double-wall corrugated box with pure oxygen and an ice pack to ensure their safe arrival. All shipments are sent overnight directly to your door for the fastest safest delivery.
What courier do you use?
We ship all live fish using UPS Next Day Air to ensure fast and reliable overnight delivery.
Can I combine shipping?
Yes! You can combine an unlimited number of fish for a single shipping charge, unless a specific promotion states otherwise.
Can I place multiple orders and still pay just one shipping fee?
Yes, as long as all orders are scheduled to arrive on the same date, you'll only be charged one shipping fee. The website will charge you a shipping fee on each order but we will remove the extra shipping charges prior to charging your card.
What is your guarantee?
We offer a 14-day guarantee on all live fish to ensure your satisfaction and peace of mind. Additional details can be found at the following link: https://koifishusa.com/pages/koi-fish-guarantee
Can I choose my delivery date?
Yes, you can select your preferred delivery date at checkout-up to 14 days in advance.
How much is shipping?
Shipping costs vary by state and are calculated at checkout based on your delivery location. To see the exact shipping by state, click on this link: https://koifishusa.com/pages/shipping-koi-fish
Do you ship to all 50 states?
We do not ship to Hawaii or Alaska. Additionally, we can only ship goldfish to Maine due to state regulations. We can ship both Koi & Goldfish to all other states.
Do you ship outside of the US?
No, we only ship within the US.
Do you have a store?
No, we operate exclusively online and do not have a physical retail location.
Can I pick up my order?
Yes, curbside pickups are available by appointment Monday through Friday. Please note that weekend pickups are not available.
Can I visit or tour your facility?
No, we do not offer tours of our facility. Curbside pickups are available by appointment only, and customers are not permitted inside.
Do you buy koi?
No, we do not purchase koi. We recommend checking Facebook groups, koi clubs, or Craigslist for selling or rehoming your unwanted koi fish.
How do I contact you?
You can reach us at 223-758-7500 or via email at sales@koifishusa.com
